Hide My IP Help Center

Buying Premium in the iPhone and iPad app

Buy Premium

  1. Open the app, tap Choose location and tap a location with a lock. Then tap Go Premium.
  2. On the Hide My IP Premium screen, choose 1 Month, 3 Months or 1 Year, then tap Continue.
  3. Confirm the payment with Apple.

Apple handles the payment and renews the subscription until you cancel it.

Use Premium on your other devices

After the purchase, the app creates a license key for you. Open Settings (the gear icon) and look under Account. Copy the key and enter it in the apps on your other devices. One license works on up to 7 devices.

Restore your purchase

On a new iPhone or iPad, or after you reinstall the app, tap Restore Purchases. It is on the Premium screen and in Settings > Account. Use the same Apple ID that made the purchase.

If the app says "No active subscription found for this Apple ID", check that you are signed in with the right Apple ID.

Cancel or get a refund

  • Cancel: in the app, open Settings and tap Manage Subscription. You can also cancel in the iPhone Settings > your name > Subscriptions.
  • Refund: only Apple can refund an App Store purchase. Ask Apple at reportaproblem.apple.com.

Still need help?

Chat with us or send a message. Our team answers Monday to Friday, 9 AM to 4 PM Pacific time.