Refunds and the 30-day money-back guarantee

Every Hide My IP plan has a 30-day money-back guarantee. Within 30 days of your purchase, you can ask for a full refund for any reason.

Ask for a refund

1. Contact us or use the chat.
2. Give your order number, or the email address you used to order.
3. We confirm the refund by email.

The money goes back to the payment method you used, for example your card or PayPal. A refund also ends the license, so Premium stops working in the apps.

App store purchases

• iPhone and iPad: only Apple can refund a purchase made in the app. Ask Apple at reportaproblem.apple.com.
• Android (Google Play): contact us with your Google Play order number. It starts with GPA. and is in the receipt email from Google.

Stop future payments

A refund is for a payment you already made. To stop the next renewal, cancel your subscription. See Change your card or cancel your subscription.

Read the full Refund Policy.