Hide My IP Help Center

Renew your license

Automatic renewal

If you paid by card or PayPal, your subscription renews on its own until you cancel it.

  • We charge your saved card one day before the renewal date.
  • If the payment fails, we email you and try again once a week, up to three times. Update your card in my.hidemyip.com under Profile > Manage cards.
  • If the renewal is still unpaid three days after the renewal date, the service is suspended until it is paid.

If you paid with cryptocurrency, the subscription does not renew on its own. Pay each renewal invoice in your account under Invoices.

Renew by hand

  1. Open the Renew License page.
  2. Enter your license key and click Continue to Checkout.
  3. Log in to the account that owns the key.
  4. Check the plan and price, then click Continue to payment.

When you renew before the renewal date, or up to three days after it, the new period starts from the old renewal date, so you lose no days. When you renew later, the new period starts on the day you pay.

When a license expires

The apps keep Premium for three more days. After that they switch to the free locations. Renew the same key and Premium comes back, usually within an hour.

Want to stop renewing instead? See Change your card or cancel your subscription.

Still need help?

Chat with us or send a message. Our team answers Monday to Friday, 9 AM to 4 PM Pacific time.