Hide My IP does not connect

First steps

Check that your internet works when Hide My IP is off.
Update to the latest version from the download page.
Connect to a different location.
Restart the app. If that does not help, restart the device.
Turn off other VPN or proxy apps and extensions. Only one can be active at a time.

Some schools, offices, hotels and countries block VPN connections. Change these settings, then connect again:

Windows: in Settings > Connection, turn on Prefer WSS connections. If it still fails, try Prefer TCP connections. With Premium on 64-bit Windows, Legacy Mode is a last option. It cannot be on at the same time as Lockdown mode.
Mac: in Settings, turn on Stealth Mode (WSS). On Macs with Apple silicon, you can also turn off Use WireGuard to connect with Xray.
Android: in Settings, turn on Prefer WSS. You can also turn off Use WireGuard (recommended) to connect with Xray.
iPhone and iPad: switch between Wi-Fi and mobile data, then connect again.

Going to a country that blocks VPNs? See Use Hide My IP where VPNs are blocked.

Connect to another location.
Turn off the kill switch for a moment. If websites then load, connect again and turn the kill switch back on.
In the Windows app, set Split tunnel to Off (route all) and try again.
On iPhone and iPad, open Settings > General > VPN & Device Management > VPN, delete the Hide My IP VPN profile, then open the app and connect. The app adds the profile again.

Security software can block the VPN. Allow Hide My IP in your antivirus or firewall. See Antivirus warnings about Hide My IP.

Contact us or use the chat on this page. Tell us your device, the app version, the location you chose and the error you see.