My license key does not work
Check the key
A license key has six groups of four characters with dashes between them, like XXXX-XXXX-XXXX-XXXX-XXXX-XXXX. Copy and paste it from your order email or from my.hidemyip.com so there are no typing mistakes or extra spaces.
Just paid or renewed?
The apps can take up to an hour to see a new payment. Wait, then restart the app or enter the key again.
What the error means
| The app says | What it means |
|---|---|
| License not found | The key is wrong. Copy it again, or recover your key. |
| License expired | The subscription ended. Renew your license. |
| License suspended | A renewal payment is open, or the order was refunded. Pay the open invoice in my.hidemyip.com under Invoices, or update your card. |
Some apps show a general message instead:
- Windows: "License key is invalid. Please check the key and try again." Open Settings > Account to see if your plan shows Premium, Expired or Free.
- Android: "License Expired" for every key that does not work. Check the key and its status in my.hidemyip.com.
- Browser extension: "Invalid License Key" also shows when there is no internet connection. Check your connection and try again.
Bought in an app store
- iPhone and iPad: tap Restore Purchases with the Apple ID that made the purchase. See Buying Premium in the iPhone and iPad app.
- Android: see Buying Premium on Google Play.
Still not working? Contact us with the email address you used to order. Never send us your password.