Connected, but websites do not load

Try these steps in order, and test a website after each one.

1. Connect to a different location. One server can have a problem while the others work.
2. Disconnect, wait a few seconds, and connect again.
3. Restart the app. If that does not help, restart the device.
4. Turn off other VPN, proxy and antivirus web protection apps for a moment.

Windows

• In Settings > Privacy, set Split tunnel to Off (route all).
• If Legacy Mode is on, turn it off.
• Open Command Prompt and run ipconfig /flushdns to clear old website addresses.

Mac

Open Settings > Troubleshooting. Under Uninstall Network Extension, click Uninstall. Then quit and reopen Hide My IP and connect. macOS asks you to allow the VPN configuration again.

iPhone and iPad

Open the iPhone Settings > General > VPN & Device Management > VPN, delete the Hide My IP profile, then open the app and connect. The app adds the profile again.

Browser extension

• Check the Split Tunneling list in the extension settings.
• Turn off other proxy or VPN extensions. Only one extension can control the proxy.

Still not working? Contact us with your device, the app version and the locations you tried.