Hide My IP Help Center

The location of my IP is wrong on some websites

Every Hide My IP server is in the city and country shown in the apps. Some websites still show a different location.

Why this happens

Websites find your location with geo IP databases. These databases are often out of date. When we add a new server, some databases still show the old owner or country of the IP address for weeks.

Your browser can also tell websites where you are, separately from your IP:

  • Location access. If you allowed a website to use your location, it sees your real location.
  • Time zone. Websites can read the time zone of your device.

What you can do

  • Check your IP and location on our What Is My IP page.
  • Block location access for the website in your browser settings.
  • In the browser extension for Chrome and Firefox, turn on Match HTML5 geolocation to server and Match timezone to server.
  • Try another location in the same country.

Still need help?

Chat with us or send a message. Our team answers Monday to Friday, 9 AM to 4 PM Pacific time.