The VPN is slow or the ping is high
Ping is the time a request takes to reach a server and come back. It is measured in milliseconds (ms). Low ping matters most for games and video calls.
With a VPN, your traffic goes to the VPN server first, then to the website. The farther the server is from you, the higher your ping. For example, if you are in France, a server in France gives a much lower ping than a server in the USA or Asia.
Get the best speed
- Choose a location close to you, unless you need a specific country.
- Try two or three locations near you. Some can be faster at different times of day.
- Keep the default protocol settings. WireGuard is the fastest. Turn off the stealth and TCP settings if you do not need them: Prefer WSS connections and Prefer TCP connections on Windows, Stealth Mode (WSS) on Mac, Prefer WSS on Android. Keep Use WireGuard on Mac and Use WireGuard (recommended) on Android turned on.
- Turn off other VPN, proxy and antivirus web protection apps.
- Restart your router and your device. On Wi-Fi, move closer to the router or use a cable.
Test your speed
- Connect to Hide My IP.
- Run a test on speedtest.net and note the result.
- Disconnect and run the test again.
Compare the two results. If the VPN result is much slower on every nearby location, contact us with both results.